FAQs
1. What is EDSA?
EDSA is an e-commerce platform that specializes in selling luxury jewellery handcrafted by local artisans in India.
2. How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, where you will be asked to provide your shipping and payment information.
3. Do you ship internationally?
Yes, we offer international shipping to most countries. However, please note that shipping fees and delivery times may vary depending on your location.
4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Payment options will be displayed during the checkout process.
5. How long will it take to receive my order?
The delivery time depends on your location and the shipping method you choose. Typically, orders within India are delivered within 2-7 business days, while international orders may take longer.
6. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number. You can use this tracking number to monitor the status of your shipment.
7. What is your return & exchange policy?
At EDSA, our goal is to ensure complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your product, you have the option to exchange the item within 72 hours or receive a store credit in return. Please note that customized items are non-returnable and non-exchangeable. Please refer to our Returns & Exchanges page for more details.
10. Can customized items be exchanged or returned?
Customized items are non-returnable and non-exchangeable. Please refer to our Returns & Exchanges page for more details.
9. Are your products ethically sourced?
Yes, we are committed to ethical sourcing and sustainability. Our products are made using responsibly sourced materials and support local artisans.
10. How can I contact customer service?
You can contact our customer service team by emailing info@houseofedsa.com. We strive to respond to all inquiries within 24 hours.
